Term and Conditions

Last Updated: [Date]

Welcome to Charlotte Tilbury Shop at salesmakeupnow.com. These Terms and Conditions govern your use of our website and purchases of our luxury beauty products. By accessing our site or making a purchase, you agree to these terms.

1. Our Commitment to You

At Charlotte Tilbury Shop, we’re dedicated to providing a flawless beauty experience with our premium makeup and skincare products. We value transparency and want you to feel confident in every purchase.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to purchase from our site. By placing an order, you confirm you meet these requirements.

2.2 Account Responsibility

If you create an account, you’re responsible for maintaining confidentiality of your credentials and all activities under your account.

2.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s functionality
• Use automated systems to extract data

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and images, but slight variations may occur. All products are subject to availability.

3.2 Product Range

We specialize in luxury beauty including:

• BB & CC Creams
• Blush, Bronzer & Contour
• Brow products
• Brushes & Brush Cleaners
• Concealers & Correctors
• Eye makeup (shadows, liners, primers)
• Face products (foundations, powders)
• Lip products (balms, plumpers)
• Lash primers & growth treatments

3.3 Hygiene Policy

For health and safety reasons, we cannot accept returns on:

• Opened liquid products (foundations, concealers, BB/CC creams, lip products)
• Used makeup applicators (brushes, eyeliner pencils) unless defective

4. Orders & Payments

4.1 Order Process

All orders are subject to availability and our acceptance. We process orders within 1-2 business days (excluding weekends/holidays).

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors, though we’ll honor the price at time of order confirmation.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.4 Shipping

5. Returns & Refunds

5.1 Return Policy

We offer returns within 15 days of delivery for unused, unopened products in original packaging:

1. Email [email protected] within 15 days with order details
2. We’ll provide a Return Merchandise Authorization (RMA)
3. Ship to: Charlotte Tilbury Shop Returns, 4905 Romrog Way, Los Angeles, CA 90001 USA

5.2 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is our error.

5.3 Exchanges

Include a note with your desired exchange when returning. International exchanges may incur additional shipping charges.

5.4 Defective Products

Contact us immediately at [email protected] with photos of damaged/incorrect items for expedited replacement.

6. Intellectual Property

All content on this site (logos, text, images) is our property or licensed to us and protected by copyright. You may not reproduce, distribute, or create derivative works without permission.

7. Limitation of Liability

Charlotte Tilbury Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Customs delays or fees for international orders
• Product effects that vary by individual
• Events beyond our reasonable control (natural disasters, etc.)

8. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site with the effective date.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 4905 Romrog Way, Los Angeles, CA 90001 USA