FAQ

Our luxury makeup line is carefully curated to deliver professional-quality results with every application. From our iconic foundations to our show-stopping eyeshadow palettes, each product is designed to help you achieve that coveted red-carpet glow. We specialize in complexion-perfecting BB & CC creams, long-wearing eyeliners, and plumping lip products that have become cult favorites worldwide.

Finding your perfect match is easier than ever! We recommend checking our online shade finder tool or consulting with one of our beauty experts via email. Our foundations are designed with diverse skin tones in mind, offering warm, cool, and neutral undertones to complement your natural beauty.

Absolutely! We’re proud to offer 100% cruelty-free luxury makeup. None of our products or ingredients are tested on animals at any stage of production.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.

Your security is our priority. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.

We process orders quickly to get your beauty essentials to you ASAP! If you need to modify or cancel your order, please contact us at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

All orders are carefully packed and shipped from our Los Angeles headquarters, where our beauty experts personally quality-check each product before it’s sent to you.

We offer two premium shipping methods to bring luxury to your doorstep:
🚀 Express Beauty Delivery (DHL/FedEx): $12.95, arrives in 10-15 days after dispatch
🎁 Free Global Beauty Shipping (EMS): Free on orders over $50, arrives in 15-25 days after dispatch
Pro tip: Combine orders with friends to unlock free shipping!

We ship globally to most countries! However, some Asian destinations and remote areas may have restrictions. Please check our shipping page for the most up-to-date information about your location.

All orders include tracking! You’ll receive a confirmation email with your tracking number once your order ships. Use this to follow your beauty parcel’s journey from our warehouse to your vanity table.

We want you to be completely dazzled by your purchase! If you’re not satisfied, we offer a 15-day return policy from the delivery date. Simply contact our beauty-obsessed customer care team at [email protected] to initiate your return.

For health and safety reasons, we can only accept returns of unused, unopened products in their original packaging. Used cosmetics cannot be returned or exchanged.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable.

Our beauty-obsessed customer care team is available via email at [email protected]. We typically respond within 24-48 hours.

Absolutely! Our team of beauty experts would love to help you build your dream beauty routine. Email us with your skin type, concerns, and desired look, and we’ll suggest products to help you achieve it.

Our Los Angeles headquarters operates Monday-Friday, 9am-5pm PST. While you can place orders anytime on our website, customer service responses may be delayed outside these hours.